Product Design

Product Design

Tesla Dashboard UI

Tesla Dashboard UI

Role

Product Designer

Duration

March 2020 - May 2020

Problem

The Tesla Model 3 is intentionally designed without the driver in mind. With the introduction of the Full Self Driving (FSD) feature, Tesla designed their UI to highlight its autonomous driving capabilities. Everything is placed into separate screens distracting drivers by making them dig for controls on the road.

One screen, many problems

One screen, many problems

Imagine having to tap multiple times just to turn on your wipers…

Imagine having to tap multiple times just to turn on your wipers…

Research

I began my research understanding the pain points of my users through a survey yielding over 100 responses from Tesla owners. Significant findings include too many interactions to access controls, swiping interactions not working properly while driving, difficulties finding specific music, and climate control taking up screen space.

I began my research understanding the pain points of my users through a survey yielding over 100 responses from Tesla owners. Significant findings include too many interactions to access controls, swiping interactions not working properly while driving, difficulties finding specific music, and climate control taking up screen space.

Results

Following the user survey, I found the features causing the most problems were Music and Climate Control.

Following the user survey, I found the features causing the most problems were Music and Climate Control.

56% of drivers mentioned difficulty playing albums or songs.

Primarily, the sliding interactions caused the most issues.

Primarily, the sliding interactions caused the most issues.

40% of drivers said Climate Controls blocks important features.

As an overlay feature, the Climate Controls took up half of the screen. Also, attempting to close occasionally adjusted the vent position instead.

As an overlay feature, the Climate Controls took up half of the screen. Also, attempting to close occasionally adjusted the vent position instead.

Wireframes & Iterations

I started my wireframes by sketching out different screen layouts. Since I was designing for a unique interface, I wanted to spend ample time discovering solutions in this phase.

I started my wireframes by sketching out different screen layouts. Since I was designing for a unique interface, I wanted to spend ample time discovering solutions in this phase.

A/B Testing

With multiple layout ideas, I did A/B testing to understand what works best for users.

With multiple layout ideas, I did A/B testing to understand what works best for users.

Layout Decision

I quickly tested these variations on users to determine which was the easiest for them to use. The results indicated this layout was the best for flexibility and size diversity.

I quickly tested these variations on users to determine which was the easiest for them to use. The results indicated this layout was the best for flexibility and size diversity.

High Fidelity Wireframes

I then moved onto high fidelity wireframes focusing on the location of primary signifiers.

I then moved onto high fidelity wireframes focusing on the location of primary signifiers.

Final Design

Final Design

From user survey results, I designed a customizable screen layout with quick controls for high-priority settings to decrease distractive screen interactions.

From user survey results, I designed a customizable screen layout with quick controls for high-priority settings to decrease distractive screen interactions.

Climate Control Overlay

Climate Control Overlay

To resolve the climate controls taking too much of the screen, it now appears in a smaller area allowing for a majority of the screen to still be accessible.

To resolve the climate controls taking too much of the screen, it now appears in a smaller area allowing for a majority of the screen to still be accessible.

Reflections

Highlights

Through each stage of the project, our team worked extremely well together. Disagreements were resolved quickly and each voice was valued equally. We now have over 100 customers who are willing to participate in interviews and usability testing. Through the POC and research, this initiative has opened the door to VMware services acting as one rather than as separate entities.

Improvements

Getting other services on board with adding a search proved difficult. Being cautious of simultaneous searches leading to a crash, we had to move much slower with a rollout approach. Although a POC was requested, we could have started the user survey before working on the design.

Reflections

Highlights

Reflecting on this case study, I realized that research is always possible, regardless of any constraints that may arise. However, I recognized the importance of putting more thought into crafting survey questions to ensure they effectively gather meaningful insights. Additionally, I learned that conducting usability tests early, even when the prototype is still in development, provides a valuable opportunity to make efficient iterations and improvements throughout the design process.

Improvements

For improvements, I plan to find a better way to visualize the airflow to enhance clarity for users. Integrating climate control into the panel layout will also streamline functionality. Additionally, I aim to demonstrate how features can be added or removed from the main screen, giving users more flexibility. Lastly, I will explore how to enlarge buttons without compromising the accessibility of essential features, ensuring an optimal balance between usability and functionality.